First Responder: Salary is pro-rata £21,500 FTE
Hours: Up to a Max of 4.5 days per week (33.75 hours)
Thames Valley Partnership is an established registered charity of 25 years operating a range of support services for those affected by crime, across the three Thames Valley counties of Berkshire, Buckinghamshire, Oxfordshire, and beyond.
The Role: The First Responder post is a Thames Valley Partnership administrative role responsible for providing a comprehensive, confidential and professional support service and acting as the single point of contact for incoming referrals from external agencies and self referrals from victims, primarily for our restorative justice and modern slavery/exploitation projects. Our potential clients may have been badly impacted by crime. As the first person from our service that they will speak to, you will need to engage with empathy, both to provide relevant information and check out immediate issues. Relevant training will be provided for this aspect of the role. You will also act as the key liaison point between the Service Manager, team members, partner agencies and volunteers. The lynchpin of the team, you will be responsible for overseeing and monitoring the case management system, ensuring prompt and efficient transfer of information, keeping good lines of communication open and ensuring the efficient working and throughput of cases. You will be handling sensitive and personal information on the clients we support, therefore ensuring confidentiality and security of information at all times is paramount. You will also support the Service Manager in providing an overview of the workload pressures of the service, producing routine management reports relating to some of the service’s performance indicators.
This is a rewarding and interesting role helping to support those who are vulnerable and/or suffering from the effects of crime - you will be working with a collaborative, supportive and friendly team in comfortable offices in Buckinghamshire. Please note that there is some flexibility around hours for the right candidate but ideally commencing on approx. 25-30 hours a week and potentially increasing up to a max. of 33.75 hours.
The role is based at the offices of Thames Valley Partnership, The Coach House, Aston Sandford, Bucks. HP17 8JB.
Closing date for applications: Monday 25th November 2019 8am
Interviews will be held on: Thursday 28th November 2019
For more details, a full Job Description and an application form please visit the Partnership website at: https://thamesvalleypartnership.org.uk/
Thames Valley Partnership is an equal opportunities employer; the aim of our policy is to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, sex, marital status, sexual orientation, gender reassignment, age or disability. We do not disbar applicants with criminal convictions and are mindful of the requirements of the Rehabilitation of Offenders Act, 1974